When people criticize or respond negatively to me, usually they’re responding to this character that they’re seeing on TV called Barack Obama, or the office of the presidency, or the White House and what that represents. So, you don’t take it personally. You understand that if people are angry that somehow the government is failing, than they are going to look to the guy who represents government.

Barack Obama talking with Ta-Nehisi Coates for The Atlantic.

This is of course not limited to elected officials. Every person can function as a representative of their organization or profession. It happens to doctors every day because healthcare is broken. It can even happen to the CEO of United Airlines.

// 04.12.17

Von Hippel offers two pieces of wisdom regarding self-deception: “My Machiavellian advice is this is a tool that works,” he says. “If you need to convince somebody of something, if your career or social success depends on persuasion, then the first person who needs to be [convinced] is yourself.” On the defensive side, he says, whenever anyone tries to convince you of something, think about what might be motivating that person. Even if he is not lying to you, he may be deceiving both you and himself.

From “Living a Lie” in Scientific American.

// 04.06.17

The stealth battle between hospitals and insurers over bills for each hospitalization, office visit, test, piece of equipment and procedure is costly for us all. Twenty-five percent of United States hospital spending — the single most expensive sector in our health care system — is related to administrative costs, “including salaries for staff who handle coding and billing,” according to a study by the Commonwealth Fund. That compares with 16 percent in England and 12 percent in Canada.

NYTime’s Those Indecipherable Medical Bills? They’re One Reason Health Care Costs So Much.

// 03.30.17